Question 1

How can I place my order?

Accepted Answer

If your chosen product is available on our website, then the fastest way to order is to add to cart and checkout on our website.  You will receive a confirmation email from us to verify your order and shipping details.  Once your order and payment has been validated, we will include your order in our production schedule and after your order is produced, we will dispatch your order with your chosen delivery method and date.
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However, if your preferred product design or color is not available on our website, you may chat with us directly so we can discuss your requirements in detail.

Question 2

When can I receive my order?

Accepted Answer

Production lead time is usually 1-2 working days on single rose arrangements and 3-5 working days on multiple flower arrangements (see production details on each product page). Delivery lead times depend on your chosen delivery method after item is produced.
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Please note that each order is produced only upon receiving a confirmed (paid) order and production is scheduled according to slots available on a first come first serve basis.
 
All our deliveries are fulfilled by independent delivery or courier companies, Bloomiere does not guarantee delivery dates except when [Rider Delivery-Exact Day of Choice] option is chosen upon checkout. When choosing exact delivery dates, please remember to allot time for production and choose within business working days (Mon-Sat).

Question 3

What if I have special requests and customization requirements?

Accepted Answer

We try our best to accommodate every customer’s special request. In order to do so, you can either add your request on the field provided at check-out on the website or you can contact us directly via email at bloom@bloomiere.com. If we have any questions regarding your special request notes, we will contact you as soon as possible.

Question 4

What are the payment options?

Accepted Answer

When you click the black checkout button, you will see two choices - paypal and manual payment.
 
Choose PAYPAL if you want to pay with your paypal funds or if you want to pay with a credit card
Choose MANUAL PAYMENT and our BDO & BPI accounts will appear. You can use these to make online transfers, atm machine deposit, over-the-counter deposit, local/international remittance, and gcash transfers.
 
For any payment-related questions, do not hesitate to chat with us here on the site or email us at bloom@bloomiere.com

Question 5

Do you offer Cash on Delivery (COD)?

Accepted Answer

We do not offer cash on delivery payment option.
 
Because our items are made to order and may take days to finish, we require clients to pay 50% of the order value if the delivery date is 30 days or more away, or pay 100% of the order if the delivery is within the month already.

Question 6

Do you accept returns and exchanges?

Accepted Answer

Before we design, we typically ask clients on the design color preference as well as any other detail requests to be added. As our designs are made-to-order and customized for clients, we do not allow returns or exchanges.

Question 7

Can I cancel my order?

Accepted Answer

Orders placed within 24hrs may be cancelled (provided that production for it has not yet started). A cancellation fee of P50 pesos will be charged to cover card cancellation charges (for credit card purchases) or to be used for bank transfer fees to re-deposit the paid amount into client's bank account.
 
Orders that have begun production cannot be cancelled, but client may choose to change the delivery date and change the receiver.

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