Frequently Asked Questions

Valentine's 2022

Do you have PROMOS for Valentine's?

Yes! Shop on Feb 1-7 to get a FREE Heart Figurine Diffuser with Fragrance Oil!

 Minimum Purchase of P5000 applies. This Freebie Promo will only be given to the first 30 qualified customers.

Can I request for a customized/personalized design?

Sure we will gladly design a one-of-a-kind piece for you, contact us early so we have time to create based on your preferences.

Can my order arrive EXACTLY on Feb 14?

Metro Manila Delivery Addresses Via RIDER DELIVERY Shipping Method can be delivered on Feb 14 or on your chosen date, arrival is ANYTIME before 5pm. (Rider Delivery refers to Grab/Lalamove/Borzo/MrSpeedy etc.)

Provincial Deliveries will be dispatched based on estimated desired arrival week after the item is produced. Once picked up by LBC, their published delivery lead times are as follows Luzon -  1-3 days, Visayas 3-7 days, Mindanao - 5-10 days (tracking number will be provided)

Is my slot guaranteed after I place an order?

Slots are assigned according to those who paid first and NOT who placed the order first.

Unpaid orders will not have a slot allocation and may be cancelled within 48hrs without prior notice.

What time will my delivery arrive on February?

Arrival date and time largely depends on the type of delivery method chosen upon checkout.

Rider Delivery Method

We dispatch our orders at 10am-1pm . However, the Rider's own speed in picking-up and delivering as well as road traffic are all outside of our control. Therefore we only estimate that delivery time can be anytime before 5pm.

Regular Courier or LBC

We have no way of knowing when exactly this will be delivered as that will depend on the courier's own logistical route and schedule. Deliveries from these couriers can arrive any day and at anytime.

Can I request for it to arrive at a specific time like between 1pm- 3pm?

We are not able to deliver at a specific time because the Rider's route is not within our control. Arrival is always anytime before 5pm.

What if there is no receiver or the delivery address cannot be located?

Rider Delivery Method (ex. lalamove, grab delivery)

Most rider delivery companies have a strict 15-minute waiting time policy per delivery address. If the recipient asks them to wait for any reason, riders may ask for an extra charge of P60-100/hour. 

If the recipient is not available, refused to receive the arrangement or the address cannot be located - delivery riders will reroute the delivery back to us for the same fee paid for the initial delivery.

When the arrangement is delivered back to us, clients must first settle the return delivery fee + new delivery fee before we can schedule to re-deliver again.

To avoid these delivery problems:

1.) Give an alternative receiver within the same location (to receive if original recipient is not around or is not responding)

2.) Make sure to give the correct address that is google maps searchable, provide directions and landmarks if area is remote/secluded. 

Please be mindful when providing the exact address. If a wrong address was given, Bloomiere will not be held responsible for delivery mistakes as a result .

Regular Courier or LBC Provincial Delivery Service

Most couriers will typically re-deliver on another day if they encounter any delivery difficulties on their first try. These will be reported on the tracking info available on their respective websites.